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missing emails

Avid Listener
Posts: 49
Country: aus

missing emails

[ Edited ]
hi
 
have  act version 10.0.1.199
 
using internet mail as the email provider and with act email
 
found that my emails are missing ?...
 
what could be possible cause for this and how to retrieve them
 
any one on this pls
 
thanks in advance
 
any suggestions
 
any one on this
 
with regards
sri


Message Edited by assign on 04-06-2008 11:31 PM

Message Edited by assign on 04-07-2008 05:08 PM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: missing emails

If they are all missing, you need to call Sage tech support... they have a special tool to repair the email database
 
After that, you should create a procedure to backup your email store each day... as per this ACT! knowledge base article - http://tinyurl.com/4vneea