12-03-2008 12:10 PM
12-03-2008 01:04 PM
I've done this dozens of times and it's SUCH a PITA to get the folded letters in the right envelopes!
From my experience, ACT always prints the mail merge in the order that your lookup is in. If you go into Contact List mode (F8), you can see the order that the contacts are in. You can add columns as necessary (let me know if you need to know how) and you can sort by any column simply by clicking on it. If you want to multiple sort (ie first by City, then by ZIP) use Edit -> Sort.
As an aside: If at all possible, get envelopes with windows and spend the extra time (you only need to create the template ONCE) to get the address to print in the right spot so that when folded, it will appear in the window. If you're outsourcing them, you should make sure they can Z-fold them so the address shows on the outside when folded! I'd recommend getting some samples of THEIR folded paper--because even a slight difference in the fold location can shift the address so something may not be visible.