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losing preferences

Copper Super Contributor
Posts: 89
Country: USA

losing preferences

hi all using windows 8.1 act 17, office 365, outlook 2013 for desktop losing preferences started with V16 sp1 on WIN7 stayed with me with v17 and win 8.1 act support tried many times to commandeer my machine and fix. all fixes lasted one day maybe two I have followed all the hints and tips made changes that worked....for a day or two

Copper Super Contributor
Posts: 89
Country: USA

Re: losing preferences. anybody else getting these

Microsoft support has checked  oulook installtion,

Microsoft support checked the windows 8.1 installation

Act support has tried numerous times, taking over my system, applying a fix, each time insisting that it will never happen again

I have tried all the poisted fixes I can find, fs they work its only temporary.

a reboot does not fix it

it can happen anytime, work one minute then stop working

the error is always about the address book

it is now happening on my destop, running same software

it also happens on sample data base

reading posts, in one way or another its seems to be happening more often to other users as well

as far as I can tell, it started with 16.1

ACT is no longer relied on as it has become a pain in the butt

I am a masochist because after 25 years of act, I still put with this .....

i feel like a drug addict waiting for the next fix and the high is very temporary..................

 

 

Opening outlook capture2.PNG

Opening outlook capture.PNG

openin outlook pop up2.PNG

 

 

 

openin outlook pop up2.PNG

 

 

 

 

 

Copper Super Contributor
Posts: 89
Country: USA

Re: losing preferences. anybody else getting these

on desktop

every time I close outlook and reopen

click  yes or no, makes no difference, outlook opens

 

 

402capture.JPG

Nickel Elite Contributor
Posts: 934
Country: USA

Re: losing preferences. anybody else getting these

Try starting act first

 

Insure that  sql server(ACT7) service is running

Start / Run / Services.msc

 

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Copper Super Contributor
Posts: 89
Country: USA

Re: losing preferences. anybody else getting these

it seems to have settled down, it has been a couple of weeks that it has behaved itself

I believe your help with the rebuild tip made the difference. Thanks for that.