03-30-2015 12:36 PM
hi all using windows 8.1 act 17, office 365, outlook 2013 for desktop losing preferences started with V16 sp1 on WIN7 stayed with me with v17 and win 8.1 act support tried many times to commandeer my machine and fix. all fixes lasted one day maybe two I have followed all the hints and tips made changes that worked....for a day or two
04-02-2015 05:45 AM
Microsoft support has checked oulook installtion,
Microsoft support checked the windows 8.1 installation
Act support has tried numerous times, taking over my system, applying a fix, each time insisting that it will never happen again
I have tried all the poisted fixes I can find, fs they work its only temporary.
a reboot does not fix it
it can happen anytime, work one minute then stop working
the error is always about the address book
it is now happening on my destop, running same software
it also happens on sample data base
reading posts, in one way or another its seems to be happening more often to other users as well
as far as I can tell, it started with 16.1
ACT is no longer relied on as it has become a pain in the butt
I am a masochist because after 25 years of act, I still put with this .....
i feel like a drug addict waiting for the next fix and the high is very temporary..................
04-10-2015 01:00 PM
Try starting act first
Insure that sql server(ACT7) service is running
Start / Run / Services.msc
04-21-2015 06:17 AM
it seems to have settled down, it has been a couple of weeks that it has behaved itself
I believe your help with the rebuild tip made the difference. Thanks for that.