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load times for Word, Excel, etc.

New Member
Posts: 3
Country: USA

load times for Word, Excel, etc.

Since I have starting using Act, whenever I open a Word doc or Excel doc, it takes 45 sec to a minute to open. Any suggestions as to why?

 

I'm using:

Act! Pro Version 18.0.501.0, Update 7

 

and 

 

version.png

 

and 

 

Windows 8.1

 

Any help would be appreciated...it's frustrating to click on a doc and wait a minute to view it. Thanks.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: load times for Word, Excel, etc.

Hi Tom,

The Act addins for Office that install alongside Act, will have an affect load times. This is due to their complexity. Exactly how much time they will increase your Office application load time by, is determined by your system specifications (CPU speed, RAM , etc.)

It is possible to disable the Act addins for any particular Office application if you are not using the integration features in that program.
New Member
Posts: 3
Country: USA

Re: load times for Word, Excel, etc.

Thanks Gary for your reply.

 

I would like to disable the add-ins.  

 

Under the tab:  Tools > Manage Addons        doesn't seem to do anything

 

Under the tab:  Tools > Preferences                same

 

Here is what I am seeing when I open Excel (for 60 - 75 sec):

 

Opening - Excel.jpg

 

My system is a fairly new computer with sufficient power, so I don't see why it is so slow in opening these programs:

 

System.jpg

New Member
Posts: 3
Country: USA

Re: load times for Word, Excel, etc.

Aha!

 

I figured it out...I needed to disable the add-ins inside Word and Excel:

 

File > Options > Add-ins

 

 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: load times for Word, Excel, etc.

You got it!

Click Go on Manage COM Add-ins.