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issue with outlook email connector, Act 2010 for Fin Prof, Ver 12

gdp
New Member
Posts: 32
Country: USA

issue with outlook email connector, Act 2010 for Fin Prof, Ver 12

[ Edited ]

The program that auto attaches emails to Act history only seems to attach them 1/2 the time.  When I go the the "not attached" tab and click "attach to Act contact" it recognizes the contact but I have to do it manually.  It seems like I need to reset the program because it used to do for everyone it recognized.  Any ideas how to fix it?  FWIW, we have one user on two computers with a shared database if that makes any difference.

Thanks in advance for any help.