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issue syncing ACT v20 with Outlook

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New Member
Posts: 1
Country: USA

issue syncing ACT v20 with Outlook

Hi ACT community, I'm having an issue syncing ACT v20.0159.0 Update 6 with Office 365 version 1801 (Build 9001.2138) click to run (32 bit). This is a new Lenovo computer running Windows 10 Home version 1709. This is a 64 bit operating system. I've installed Office 365 first, then ACT. I am a single user not networking. using ACT Pro. If I delete all the contacts in Outlook, the contacts from ACT will populate in Outlook, but once I try and do a 2 way sync I get an error. Screen shots are attached. This is literally driving me crazy!!

 

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Administrator
Posts: 1,379
Country: United_Kingdom

Re: issue syncing ACT v20 with Outlook

One thing to try - try running Act and Outlook as admin (right click> run as admin) before syncing.

I'd also recommend checking out this KB:
http://kb.act.com/app/answers/detail/a_id/27105
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New Member
Posts: 2
Country: USA

Re: issue syncing ACT v20 with Outlook

Hi Jon Taylor.  I am having the exact same issue, but I can't find the metadata files... I am running Act 21 and Windows 10...  I don't have an outlook sync folder as shown in the "Some or all contacts fail to sync..." post.

 

I deleted all contacts in outlook to get rid of dupes, and now Act is syncing, but doesn't see/know to look at ALL of the outlook contacts...  

 

Thanks Don

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Silver Contributor
Posts: 2,059
Country: United_Kingdom

Re: issue syncing ACT v20 with Outlook

There was a fundamental change with ACT 21.1 and newer on how ACT and Outlook integrated so the older info is out of date.

 

Here is a link to ACT - Outlook issues which covers most situations.

 

https://help.act.com/hc/en-us/sections/360004465974-Email

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New Member
Posts: 2
Country: USA

Re: issue syncing ACT v20 with Outlook

Thanks ch1p.  I looked at those articles, but none helped...  I tried to fix a dupe problem in my outlook/office 365 by moving the contacts in outlook to a new folder and then putting them back into the outlook contact folder.  My sync would then work, but only on new changes.  I was syncing with O365.  I could not get the number of contacts in Act to match olook/O365.  Since then, I uninstalled Act, reinstalled act and that did nothing.  I think the issue is that the Act database is not looking to O365 for the right number of contacts...  In the outlook synchronization preferences tab, it shows only 7 contacts to synchronize, even though I have Synchronize all Act Contacts checked under the select button.

 

I have found a work-around by changing the synchronize with:, to synchronize with outlook, after wiping out olook.  I was able to get Act to repopulate Olook, but now the number of contacts is off by 32.  So... now I have 2 problems...  THe sync with O365 does not work properly, and Sync with Olook is not accurate.

 

Jeez, I was on a great run with perfect syncing for about 18 months.  It all changed when I got an iPhone 11, I think.  

Thanks to any and all!