07-25-2016 12:32 PM
A new problem just started. If I open an email in the history tab, then close and try to re-open it or delete the same email in history, I get an outlook message that the email cannot be opened because it is already opened or I don't have permission to open it.
I can open anything in history once, but not twice unless I re-start Act. Any advice is greatly appreciated!
Act Pro Ver 17.2, Windows 10, 64 bit desktop
07-26-2016 01:49 AM
07-26-2016 06:58 AM - edited 07-26-2016 07:09 AM
I am recording in Act history as you mentioned. I click directly on the paperclip icon in the history item which bypasses the Act window and opens the email directly in outlook window. Then close it and can't re-open. I just tried to open the Act window first, then the message, close both and have the same issue. Also, this issue is the same on 3 computers I have Act installed on. Yesterday I completely removed Act and SQL servers, re-installed, and still have the same problem.
07-26-2016 07:13 AM - edited 07-26-2016 07:14 AM
It sounds like Outlook is staying open in the background when it should be closed.
After opening the attachment for the first time, when you look in task manager, do you see the email in the Applications tab? There should be two Outlook items in there, one for the main Outlook window, and another for the individual email window. If you now close the Outlook email window in the normal way, do you then see the application close in the task manager?
Are you running Act as administrator?
07-26-2016 08:20 AM
Followed your instrux and it worked as it should. Saw the outlook window in task manager and then it went away. Still can't open the email a second time and get the error message. I am running Act as administrator. I completely agree that outlook thinks the file is still open. Running Outlook 2016 if that helps.
07-26-2016 08:31 AM
07-26-2016 08:49 AM
I'll give the repair a shot and appreciate the help. I'm guessing there is a bug in Outlook 2016 since this shows up on 3 different machines. I'll let you know if the repair works.