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info changes on contacts

Tuned Listener
Posts: 30
Country: United States

info changes on contacts

I will have contacts that will appear with another company name on them and on others their Email addresses will change. I cannot figure out why this is happening?

 

Thanks Dan

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: info changes on contacts

What version of ACT! (the full build from Help | About)?

Shared on a LAN or sync or single user?

Tuned Listener
Posts: 30
Country: United States

Re: info changes on contacts

ACT! by Sage 2008 (10.0) Version 10.0.1.199
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: info changes on contacts

I haven't heard of that with 10... it's just a stand-alone on one syste?

 

Try a database repair (backup first) as per this ACT! Knowledge Base article - http://tinyurl.com/4emq5t

 

You might also update to 10.0.2 - You can download the current patch from http://www.act.com/support/updates/index.cfm

Tuned Listener
Posts: 30
Country: United States

Re: info changes on contacts

Hey Mike;

 

I did the patch and there was an error that did not allow me to open ACT. My IT guy got a hold of you and you had a simple patch that did work but I was shut down for 2 days. This problem is VERY aggrevating as company info changes dob are added or changed, I never know if the info on a contact is correct.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: info changes on contacts

Tuned Listener
Posts: 30
Country: United States

Re: info changes on contacts

NOPE...When I did what you said, it would not let be start after reboot. My IT guy got a patch for it from you.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: info changes on contacts

And after the patch, you have 10.02 or 10.03 ... are you still getting the original issue?
Tuned Listener
Posts: 30
Country: United States

Re: info changes on contacts

10.0.2.191

 

Thanks Dan

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: info changes on contacts

You still haven't answered the question I've been asking that last few posts