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iPhone X

New Member
Posts: 1
Country: USA

iPhone X

We can get the Act Companion to work with other iPhones and iPads, but not the iPhone X. It just sits after you enter the URL and database name and says Logging In.... then it does nothing.  To get it to stop we have to erase the app and start over, but it continues to have the same issue.  Does anyone have any solutions?

Nickel Elite Contributor
Posts: 619
Country: USA

Re: iPhone X

Some suggestions...


Tip 1: Update Apps/iOS to the latest version

Apps won't open or quit unexpectedly on your iPhone X may due to the incompatibility between the latest iOS operating system and the Apps. How to check whether the App is compatible with your iOS version? Well, go to App Store, find the problematic App and check its system requirements. Then go to Settings > General > About to check your iOS version. If you find the system requirement of the App and your current iOS version doesn't match, you can update either your iOS or the App to its latest version. Then go to open the App again and see whether the "Apps not working on iPhone X" problem still exists.


Tip 2: Restart your iPhone X/8/8 Plus - Method 1: If you want to turn off your iPhone in iOS 11 without the button, go to Settings > General > Shut Down and then drag the slider to turn your iPhone completely off. To turn your device on, press and hold the Side button until the Apple logo appears.


Tip 3: Reboot your iPhone X/8/8 Plus

Restarting iPhone and rebooting iPhone are two common ways to solve the iPhone issues. You can also apply the tips to help you out of the "Apps won't open" or "Apps stop responding" problem. Don't know how to forcefully reboot your new iPhone?


Tip 4: Re-install the problematic App



Tip 5: Free up iPhone space

"Apps won't open on iPhone X" and "Apps stop responding on iPhone in iOS 11" may be caused by a full storage on your iPhone. When you don't have much storage left on your iPhone, your iPhone Apps will run slow. It's not strange that the full storage on your iPhone is the main contributor to your "Apps not working on iPhone X/8/8 Plus"



I hope it is useful, good luck...