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how to authenticate user

New Member
Posts: 1
Country: United States

how to authenticate user

I recently installed AVAST virus software and now I am unable to log into my ACT database.  Message says unable to authenticate user.  I have tried many suggestions....please help. 
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: how to authenticate user

If you disable AVAST, are you able to login? Also, are you able to login to the Demo database? It would be called ACT(version#)Demo and by default is located at C:\Documents and Settings\All Users\ACT\Act for Windows (version#)\Databases. The user name is "Chris Huffman" and there is no password. If you are able to login to the Demo, then the issue is with the username and/or the password for your database.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.