04-20-2010 03:20 PM
I am trying to record a history, but it doesn't show up under the contact or under "my Contact" after I hit OK
I have tried logging in as 2 different users with no luck
Emails sent do show up in history
04-20-2010 05:16 PM
I recently upgraded ACT 2010 to service pack 1 and this upgrade caused unexpected loss of histories for e mails that I sent with Outlook Professional 2003. After several attempts to determine if I had a problem with the software or if I was just forgetting about entering data, I got the tech support group in Atlanta and found that Service Pack 1 causes several problems with Outlook. I noted that I got memory errors and then the act.outlook file would close disabling attachment of e mail to histories in ACT. This may not be your problem but it is worth noting if you upgrade ACT 2010 at this time to the service pack 1.
04-21-2010 08:45 AM
Are any history items showing on the tab? Be sure to check the filters on the tab and set them to 'All Dates', 'All' types, and Select Users set to 'All Users'.
In addtion to Email history items, have you tried creating a History directly from the tab using the 'New History' icon?
You'll need to make sure that the basic History functionality is working before addressing email histories. If you have set up Act! to use Outlook as your email client, review this article for steps to resolve: No History Created When Sending E-mail from Microsoft® Outlook® 2003/2007.
04-21-2010 10:31 AM
1. Test in the Actdemo database to see if you can record history (username 'Chris Huffman', no password).
2. Run Check and Repair in your main database (Tools > Database Maintenance > Check and Repair).