Community
Showing results for 
Search instead for 
Do you mean 
Reply

help needed reversing cleared items

New Member
Posts: 1
Country: Canada

help needed reversing cleared items

I cleared a number of meetings and calls (all with specific dates and times associated with them) at once, by selecting their boxes from the Task List and hitting the "delete" button on the keyboard.  While I had done this before and it was fine, this time, it cleared each activity on the date and time I cleared it on, rather than the actual date it was set up for.  How can I reverse this and have it registered in the History for the date it occured rather than the date I cleared it?   Thanks....

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: help needed reversing cleared items

[ Edited ]

Hello bernardockrant,
Welcome to the ACT! Community. This was a known issue in ACT! 2011-2013. The issue can be corrected in 2012 and 2013 by applying the latest hot fix:

 

ACT! 2012 SP1: http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2881...

 

ACT! 2013:
Either this hot fix - http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=3099...
or

Service Pack 1: http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=3210...

Unfortunately, there is no fix for ACT! 2011

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: help needed reversing cleared items

You can also open the History and edit it ... unless the Admin has turned off that function
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: help needed reversing cleared items

BTW: Meetings usually default to the time they were set ... calls and to-dos to the time you clear them (I think)