05-29-2013 09:47 AM
I cleared a number of meetings and calls (all with specific dates and times associated with them) at once, by selecting their boxes from the Task List and hitting the "delete" button on the keyboard. While I had done this before and it was fine, this time, it cleared each activity on the date and time I cleared it on, rather than the actual date it was set up for. How can I reverse this and have it registered in the History for the date it occured rather than the date I cleared it? Thanks....
05-30-2013 07:59 AM - edited 05-30-2013 08:00 AM
Welcome to the ACT! Community. This was a known issue in ACT! 2011-2013. The issue can be corrected in 2012 and 2013 by applying the latest hot fix:
Either this hot fix - http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=3099...
Service Pack 1: http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=3210...
Unfortunately, there is no fix for ACT! 2011
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
05-30-2013 12:18 PM
05-30-2013 12:19 PM