08-13-2008 12:32 PM
08-13-2008 01:32 PM
Perhaps you are doing something wrong. You do have an option for e-mail addresses when exporting from Act! 10, but not from within groups. You can, however, perform a Group Lookup and then use the export option...
Lookup | Groups | Name, then select the group name you want to export and choose the option to Replace Lookup...then
File | Export, then choose your export type and filename, Next
Check Contact Records, Current Lookup, Next
Specify your contact options
Now choose your the fields you want to export...E-mail, E-mail 2, E-mail3, or E-mail 4.
Hope this helps.
08-13-2008 09:12 PM
MrWright, thank you for your help. I have done exactly as you instructed, and all goes well except at the end when I finally open the delimited file: it still contains all of the email addresses from my entire list instead of just the group list. The Lookup/Groups/Name/choose name goes well and I see just the group list at the end of that part of the process, and the export process goes well, except it is still pulling all emails instead of just those from the group. I am faced with going into the delimited file and manually deleting email addresses.... ugh.
I'm finding ACT to be considerably less flexible and accomodating than I anticipated it would be. It's a contact management system, why would it be so difficult to export the contacts? I hope it gets better as I go along my learning curve with it.
08-14-2008 08:11 AM
I don't know what to tell you. I did it again this morning and it worked pefectly. I think you may be missing something in the process. The one thing I know about Act! is if you don't specify the Lookup when working with Contact Records, you will either default to the Currect Record or All Records.
Here's what I suggest. In your database, click on Lookup | All Contacts. That will ensure you have all records chosen. Note the number of contacts in the upper-left corner. Now, perform the lookup being sure to Replace Lookup. Now, look at the number of contacts again in the upper-left hand corner. Has it changed? If not, then you are not creating the lookup correctly. If it did, then peform the export again. Make sure that when you get to the screen Export Wizard (2 of 5), that you choose Contact Records and Current Lookup.
Here is a link to Act! on exporting to *.txt files. Answer ID 13882 - How to Export Your Contact Data from ACT! to a Text Delimited File
Beyond that, there are the basic things you can do, but are probably unrelated. Have you updated to version 10.0.3? Have you performed database maintenance?