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error message using templates in ACT 10.0

New Member
Posts: 2
Country: USA

error message using templates in ACT 10.0

I have Act 10.0 and I just updated my 2004 Dell computer with XP Pro to aid in database sharing with my other computers (one being Vista).  Since then, when I try to create a letter from a template I get this error message:
Retreiving the COM class factory for component with CLSID (000209FF-0000-0000-C000-000000000046) failed due to the following error 8007007e.
Can anyone help me resolve this?
 
Thanks!
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: error message using templates in ACT 10.0

Not sure if you've solved this... but I just saw it

 

First, try a Detect and Repair in Word. If that doesn't help, maybe try the suggestions listed here:

 

http://community.act.com/sage/board/message?board.id=ACT&thread.id=1250&view=by_date_ascending&page=...