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error message: object reference not set to an instance of an object

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New Member
Posts: 1
Country: USA
Accepted Solution

error message: object reference not set to an instance of an object

I get this error when opening act...  can anyone help??

Thanks


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Solution
Accepted by gmartin (Platinum Super Contributor)
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: error message: object reference not set to an instance of an object

Hello RMD Tax,

Welcome to the ACT! Online Community!

 

If you have just installed Act! 2011 and have a Dymo add-on installed, review this article for steps to resolve the error: KB Article 27127.

 

If this is not Act! 2011 or it was working successfully at one time, it is most likely damaged Act! Preference files.  Review this article for instructions for resolving the error - see the section titled 'Launching Act!': KB Article 24350.

Greg Martin
Sage

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All Replies
Solution
Accepted by gmartin (Platinum Super Contributor)
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: error message: object reference not set to an instance of an object

Hello RMD Tax,

Welcome to the ACT! Online Community!

 

If you have just installed Act! 2011 and have a Dymo add-on installed, review this article for steps to resolve the error: KB Article 27127.

 

If this is not Act! 2011 or it was working successfully at one time, it is most likely damaged Act! Preference files.  Review this article for instructions for resolving the error - see the section titled 'Launching Act!': KB Article 24350.

Greg Martin
Sage
Copper Contributor
Posts: 24
Country: United_Kingdom

Re: error message: object reference not set to an instance of an object

Yeah, this was the fix I needed.

Wroked as per the knowledgebase article.

 

Ta

Roland Horwood
Frame Design
TJ Crump Oakwrights Ltd
www.oakwrights.co.uk
New Member
Posts: 2
Country: USA

Re: error message: object reference not set to an instance of an object

[ Edited ]

Can someone give a new link for KB Article 24350. The link listed does not work.

 

I am getting this message with ACT Pro 2012 that was working.

Moderator
Posts: 131
Country: United_Kingdom

Re: error message: object reference not set to an instance of an object

Hi there, the below link should work just fine:

 

http://kb.swiftpage.com/app/answers/detail/a_id/24350

New Member
Posts: 2
Country: USA

Re: error message: object reference not set to an instance of an object

[ Edited ]

I used

http://kb.act.com/app/answers/detail/a_id/24350/~/error%3A-%E2%80%9Cobject-reference-not-set-to-an-i...

 

I was getting the message object reference not set to an instance of an object when opening history. I clicked Editing a Note or History. Which bought me to How To Rebuild the Act! Preferences File http://kb.act.com/app/answers/detail/a_id/14770. I ignored the How to Back Up and Restore Your Act! E-mail Database and How to Retain Custom Web Info Tab Links When Deleting Act! Preferences because I did not use those features. I did backup the Act! Database http://kb.act.com/app/answers/detail/a_id/19211.

 

Next I did steps 1 to 6.

Did not see steps 7 message

Did not do steps 8,9.

In regards to step 10, opened the database as usual

In regards to step 11, the only preference I have was to start in Contacts set because of the For best performance please remove this site from Compatibility View in your settings problem.

 

I can now open the history without an error.