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error in swiftpage template

Copper Contributor
Posts: 50
Country: Netherlands

error in swiftpage template

I am using Act! Pro Version 17.1.169.0 together with Swiftpage and I am using several templates to remind clients about certain actions they have to do. Unfortunately one of these templates seems to contain an error. The swiftpage message is very enigmatic though as is does not tell me which template contains the error. Is there a log file I can check to be able to target on the faulty template?

 

Regards, Leendert

Administrator
Posts: 4,024
Country: United_Kingdom

Re: error in swiftpage template

Hi Maris,

Please can you list the steps you take what result in the error?

Please also include the exact error message that you receive.
Copper Contributor
Posts: 50
Country: Netherlands

Re: error in swiftpage template

The smart tasks does 2 steps

 

1: I checks if a contact matches certain conditions

2: it triggers a swiftpage mail to be sent using a specific template

 

This is the message that pops up

 

2015-11-19 09_10_55-Act! Pro - adres1.png

Copper Contributor
Posts: 50
Country: Netherlands

Re: error in swiftpage template

I noticed one more thing:

 

The status overview in smart tasks reports that the task has been completed which is obviously not true as I can see in the history of tthe contact that no message has been sent

 

2015-11-19 09_19_09-Manage Smart Tasks.png

Employee
Posts: 10
Country: United_Kingdom

Re: error in swiftpage template

Please find below a link to a knowledgebase article further to your query:

 

http://kb.swiftpage.com/app/answers/detail/a_id/26819/kw/there%20was%20a%20problem%20sending%20swift...

Copper Contributor
Posts: 50
Country: Netherlands

Re: error in swiftpage template

There are no different users in Swiftpage and I am not able to publish the template to a different user obviously.  I checked again and saw that the template did work 4 days ago. Since then I have not made any changes in the template or swiftpage configuration.