06-04-2008 11:22 PM
During install or use?
What version of ACT!?
What exact error?
06-04-2008 11:38 PM
Are you logged in an an Administrator?
I'd try this http://support.microsoft.com/kb/834484
Also turn off Vista UAC as per this ACT! Knowledge Base article - http://tinyurl.com/4dnnne
06-04-2008 11:46 PM
If that doesn't resolve the issue, you'll need to install the components individually and see which fails
This is a procedure I wrote to get the most clean install possible:
Uninstall any version of ACT! from Windows Control Panel | Add/Remove Programs
Use the Uninstaller.exe from the ACT! KB 19338 (the exe, not the manual uninstall)
Uninstall any MS SQL items from the Control Panel if still there
Uninstall MSXML 6 Services from Control Panel if it's still there
Perform a Selective restart with MSCONFIG as per ACT! KB 14499
Manually install MS SQL as per ACT! KB 19386
Install ACT! 10.0 full install
Install ACT! 10.02 patch if the previous install was the previous build
Restore from Selective Startup Mode with MSCONFIG
Post back if any item fails.