08-07-2008 01:12 PM
My boss uses ACT on his laptop. as of 2 weeks ago, his emails are not attaching to records when he emails contacts through act (we use Act 10 and Outlook 2003).
I am new to Act and charged with solving this problem. What should I be looking for on his computer to solve this problem. It is my understanding that at about the same time, a seperate database was set up for him to function within act while on the road and he syncs the two when he is here.
we are encountering lots of speedbumps overal integrating Act with outlook quickbooks and wondows mobile pc. Im about to convince him to go to all MS Office/windows apps.
08-12-2008 07:26 AM
First, make sure the ACT! address book is still added to Outlook.
If its already added, do the steps below.
09-01-2008 06:40 AM - edited 09-01-2008 06:41 AM
Also, to set up a remote database for his laptop, try this ACT! Knowledge Base article - http://tinyurl.com/6gbyaz
For the Windows Mobile device, try Handheld Contact
What other issues are you having?