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emails not attaching in 2009

New Member
Posts: 6
Country: United States

emails not attaching in 2009

I'm unable to attach emails to contacts nor do they show up when I choose email, subject and attachments from the history options in Outlook Any ideas?  Thanks

Bronze Contributor
Posts: 955
Country: Australia

Re: emails not attaching in 2009

There are many reasons why this might be happening but the first thing to check is in Task Manager is ACT.Outlook.Service.exe running?


If this is not running you will need to look in the registry run command to see if it is listed there?


If this is running which version of Outlook?


Have you run detect and repair in Outlook and you might also check for any disabled addins.

Paul Buchtmann Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.