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email templates not loading in Outlook 2013

New Member
Posts: 3
Country: USA

email templates not loading in Outlook 2013

I just upgraded to Office 2013. I am having problems getting email templates to work. The templates are opening in Word, but not in Outlook. I'm using Windows 7 Enterprise, Act! Pro Version 16.1.207.0, Hot Fix 2. Anyone have an idea of why this is happening? It's kind of a drag to copy from Word and paste into Outlook.

 

Thanks! 

Copper Super Contributor
Posts: 89
Country: USA

Re: email templates not loading in Outlook 2013

cant tell you why

but these are the codition for me to sussesfully email contacts from template.

 

open act

click on email click on view email

outlook opens

open word

now try.

also make sure word is set up with a valid printer, .

 

win8.1, office365/outlook2013, Act! Pro Version 16.1.207.0, Hot Fix 2

Copper Super Contributor
Posts: 89
Country: USA

Re: email templates not loading in Outlook 2013

also this may help

Documents Templates Created with a Previous Version of ACT! Do Not Merge Contact Information.

Answer ID 14049 | Published 07/03/2005 01:58 PM | Updated 10/30/2013 12:49 AM

When performing a Mail Merge using a template from a previous version of ACT!, the resulting document displays field names instead of contact information.


This is caused by using a template from a previous version of ACT! that has not yet been converted to the ACT! 2005 or later format. All pervious version of ACT! templates will need to be converted to use in ACT! 2005 or later. For instructions on how to convert your templates, please refer to the appropriate Knowledgebase articles:
New Member
Posts: 3
Country: USA

Re: email templates not loading in Outlook 2013

That makes some sense. I'll take a look at the Knowledgbase and see if that works.

Thank you!