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email recipients not holding upon Send

New Member
Posts: 1
Country: Canada

email recipients not holding upon Send

Clicking on TO, CC and BC will insert the appropriate email addresses

HOWEVER, the Outgoing list show that these data fields are empty?? so the email is not sent.

Searched Knowledge Base - email recipient empty and got 49 pages returned..ouch

Nothing list in Community


Any help here

Bronze Contributor
Posts: 955
Country: Australia

Re: email recipients not holding upon Send

Your question is a little strange.


What version of Outlook or email client?

What version of ACT!?


Have you applied all of the latest updates?


Can you setout the steps you are using?


If you write a single email from the contact screen does it work?

Paul Buchtmann Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.