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email crash

ddc
New Member
Posts: 6
Country: United States

email crash

i am using vista and act 2008  i have looked and i apologize if i overlooded it but my email has crashed twice losing all additional folders, inbox, sent and deleted emails.  is there a known fix or is Outlook small business a better solution?
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: email crash

Just a few questions so as to properly address the issue:

Are you receiving an error message when the email "crashes"?

What version of Outlook are you using?

Are using Outlook or ACT! Email as you default email client for ACT!?

Is there any particular email function you are dong when the crash occurs?

 

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

ddc
New Member
Posts: 6
Country: United States

Re: email crash

hello,

 

no I do not receive an error message.  The first time it crashed, i just opened up act and all the emails and additional folders were gone.  the second time it crashed my battery ran down the computer went into suspend mode, when i plugged in and restarted the computer and act all of my emails, including the sent, inbox and deleted folders were empty.

 

I am not using outlook and it is not loaded on my computer.  i am using internet mail as my default.

 

it has not crashed while emailing, it looks to me that it just sets itself back to the default settings.

 

thank you