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email attachment issue with Outlook 2007

New Member
Posts: 3
Country: United States

email attachment issue with Outlook 2007

Hello-we just moved our ACT 2007 to a new laptop with Windows 7 and Outlook 2007.  We cannot attach emails from Outlook 2007 to our history in ACT.  We have downloaded the addressbook and have our icon available but get an error message that says we cannot use Microsoft Word to edit emails.  And editing Outlook 2007 to not use Word is not an option.  Am I missing something very simple here?  Our goal is to attach all our sent emails to ACT. 

Thanks !

Julie

Copper Super Contributor
Posts: 219
Country: USA

Re: email attachment issue with Outlook 2007

Hi Julie. Unfortunately, ACT! 2007 is not compatible with Office 2007, which is why it's not working properly for you.  Not sure about Windows 7, but it's not meant for that either, although I have clients using ACT! of other versions on Windows 7 successfully.  You might consider upgrading to ACT! 2010, which will solve your problem with Office 2007..
Cindy Gavelek, M.Ed., ACC
Confluence
cgavelek@confluencecorp.com