11-04-2008 06:29 AM
02-09-2009 01:09 PM
I am also a new user and I have experienced the same problem. How did you solve the e-mail history issue? A history was maintained in my files for several weeks and then recently my history is not logging e-mails that I know have been sent. Please help.
06-01-2009 10:52 AM
I have ACT 2009 Premium and Outlook 2003. My e-mails were being recorded in history fine up until a couple days ago. It was working earlier that day but I noticed later that nothing was being recorded in history. I checked and it has not been disabled.
06-03-2009 07:08 AM
08-25-2009 09:01 AM
David I tried this but still my history is not recording e-mails sent. The way we send them is to merely click on the mailto: hyperlink which opens a new message in outlook and from there we write the e-mail and send.
Is this the way to do it or should i be going throught the mailmerge process to get it to record?
08-26-2009 12:09 PM
No neither the address book nor the icons/toolbar appear in outlook. I do get an error message whenever i open oulook, although can't find anything about it.
"The ACT! Address Book service in not properly configured, or the configured database **************.pad is locked. Do you want to configure it now?"
When i click on yes it does nothing. Oulook opens and thats it. I have deleted the address book through Tools/Account Settings in Outlook then tried to reconfigure the e-mail setup in ACT but still no joy :-(
I am running Vista Ultimate (not sure if its 32 or 64 bit or anything) Build id 6001: Service Pack 1. I have two other machines running XP SP2 and it appears to be working on theres although no tool bar. Just two icons. Is this all that should appear?
Thanks in advance