10-20-2010 08:52 AM
I have 2 email accounts, one is mine and one is for the company (using Outlook). Need to know how, when doing mail merge or sending an email from a contact, to select the appropriate email account.
10-20-2010 12:02 PM
I wish that were possible, but I believe that is not an option.
10-21-2010 09:24 AM
If I follow you, you are saying that you have two accounts set up in Outlook.
Sending an email from Act! doesn't really have any impact on this - Act! will just populate the Outlook send dialog box with the contact's email address and then it is done. From there you select the account you are sending from, right? Using the "Account" button in outlook under the send button...
The mail merge on the other hand, if you send it to "email" will send it right out w/o presenting the Outlook send dialog, so it will use the default account as per settings in Outlook Accounts.
10-31-2010 05:11 AM
There are two methods you could achieve this result
1. Setup two profiles in Outlook instead of multiple accounts in a single profile
2. Purchase a 3rd party email application for doing mail merge like mail merge from crm addons. This would allow you to send mail merges from either accounts that is configured. www.crmaddons.com