09-21-2015 01:57 PM
I have four (Windows) desktop users sharing a PRO 2010 ACT! database on a Windows server. One desktop had an issue and the support desk at SWIFTPAGE sent us a PREMIUM download for re-installing the desktop. When the desktop was brought up as a PREMIUM ACT version, it immediately upgraded the database to operate as PREMIUM. We discovered at that time none of the other desktops running PRO could access the database. We tried to re- RESTORE the backup back as PRO, but now it requires us to restore AS (the second option of restoring) and that means that we cannot use the same database name.
We need help in getting restore to work for us and resharing the database to the users under another name..... OR.......perhaps it would just make sense to upgrade all the users to PREMIUM. Not sure which is the better approach. Any suggestions?
09-22-2015 03:47 AM
09-24-2015 01:39 AM
The downgrade procure is fairly straightforward, and is outlined in th following knowledgebase article:
If you have the entitlement to Act! Premium and the appropriate number of licences, and your PC's meet the minimum system requirements, installing Act! Premium would be more beneficial solution.
09-24-2015 10:35 AM
Please calll the Act! sales team as they have access to our prices for differnet versions of Act! 866-873-2006