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database update

New Member
Posts: 1
Country: USA

database update

When I tried to sign in to my Act program it gave me a message saying my database needed to be updated then proceeded to give me the option to back it up before updating.  I followed the instructions and now I can't access my database.  It will open the database I was using but does not have my contacts in it.  Where do I find my database?


Platinum Super Contributor
Posts: 5,275
Country: USA

Re: database update

Hello Bienvenulife, 

Welcome to the Sage ACT! Online Community!


What is the name of the database that is opening?  That will be at the upper left hand corner - following 'Sage ACT! - ' (depending on version).

Previously opened database are listed at the bottom of the File menu, do you see anything listed there?  If yes, have you tried selecting it/them?


What version of ACT! are you running?

Are there other users of the database?  Do they see the contacts?

Greg Martin