10-31-2008 09:25 AM
10-31-2008 11:01 AM
You might need to make sure you have the right user name.
Try this ACT! Knowledge Base article - http://tinyurl.com/5a2gyr
10-31-2008 12:43 PM
If the knowledgebase article didn't help, then call into support. THey will have the ability to reset the password.
I think that suggestion is half way down the KB :-)