09-20-2009 04:15 PM
I recently bought a new computer with Vista and installed my Act2008. I saved my old database on a CD as a zip file and copied it to the desktop of my new computer. When I open the zip file I keep getting a new blank database. How can I get the zip db to open or imported into the db I newly installed? I cannot find a way to extract the zip file and not sure if I have to buy WinZip to extract the files.
Second, in my older computer I cannot open the original db and I am directed to Admin tools, 'services, right click Protexis Licensing V2, click start but start is not highlighted so that is not an option; and it is listed as 'disabled'.
09-20-2009 07:16 PM
If you created the ZIP file by File | Backup - then you need to use File | restore | Restore As. See this ACT! Knowledge Base article -
For the Protexis issue, see this ACT! Knowledge Base article -
09-20-2009 09:20 PM
with the Protexis issue, my older computer can send and receive email but will not connect to the internet. HP said i had a virus and that's why everything shut down before. How can i get the exe file on the older computer? save the exe file on a disc and then install from the disc?
Regarding the zip file, i am a little confused. I saved the zip db on the old computer on the desktop of the old computer. I had to burn the zip db on to a disc using sonic record now, and i dragged the zip file to my desktop of the new computer. I followed the instructions on the link you sent: open ACT, restore, database, restore database as, i select the zip file on my desktop, give it a name, save it to C:/prince/desktop, enter my user name for the zip file and password from the older database...and i get a message '"the file you are attempting to restore does not contain an ACT backup." I am confused. Am i supposed to create a back up of the zip file? how? am i supposed to restore the db directly from the cd drive using Windows explorer or My computer? does that mean i need to send the zip db to either of those locations directly from the CD? Thanks for your help
09-20-2009 10:44 PM
Re Protexis - yes copy the file to the system should work. But without internet access, if it needs to check the registration you may need to call sage.
Re the Zip file - how was the ZIP file created?
09-22-2009 07:00 PM
09-23-2009 05:21 AM
When you say "open the zip file" do you mean using ACT! File | Restore | restore_As amnd using a different name - then opening the file it restores?
Does it show as the new file name?
09-25-2009 11:10 AM
09-25-2009 11:16 AM
Try disabling Vista UAC as per this ACT! Knowledge Base article -
Then try it again
09-26-2009 08:48 AM