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cannot open act

New Member
Posts: 2
Country: USA

cannot open act

go into RUN Actdiag and it says "COULD NOT CONNECT TO SQL SERVER INSTANCE."  This database use to open fine.  When I finally get into actdiag it looks almost blank except for a footer (SEE TEXT BELOW from actdiag)


System.Data.SqlClient.SqlException: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)    at System.Data.SqlClient.SqlInternalConnection.OnErro​r(SqlException exception, Boolean breakConnection)    at System.Data.SqlClient.TdsParser.ThrowExceptionAndW​arning(TdsParserStateObject stateObj)    at System.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, SqlConnection owningObject)    at System.Data.SqlClient.SqlInternalConnectionTds.Att​emptOneLogin(ServerInfo serverInfo, String newPassword, Boolean ignoreSniOpenTimeout, Int64 timerExpire, SqlConnection owningObject)    at System.Data.SqlClient.SqlInternalConnectionTds.Log​inNoFailover(String host, String newPassword, Boolean redirectedUserInstance, SqlConnection owningObject, SqlConnectionString connectionOptions, Int64 timerStart)    at System.Data.SqlClient.SqlInternalConnectionTds.Ope​nLoginEnlist(SqlConnection owningObject, SqlConnectionString connectionOptions, String newPassword, Boolean redirectedUserInstance)    at System.Data.SqlClient.SqlInternalConnectionTds..ct​or(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, Object providerInfo, String newPassword, SqlConnection owningObject, Boolean redirectedUserInstance)    at System.Data.SqlClient.SqlConnectionFactory.CreateC​onnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection)    at System.Data.ProviderBase.DbConnectionFactory.Creat​eNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)    at System.Data.ProviderBase.DbConnectionFactory.GetCo​nnection(DbConnection owningConnection)    at System.Data.ProviderBase.DbConnectionClosed.OpenCo​nnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)    at System.Data.SqlClient.SqlConnection.Open()    at ActDiag.ServerInfo.ד()    at ActDiag.ServerInfo.ה()    at ActDiag.ServerInfo.get_Databases()    at ActDiag.FormACTDiag.get_ӿ()    at ActDiag.FormACTDiag.ֱ(Object Ӭ, EventArgs ӭ)    at ActDiag.FormACTDiag.հ(Object Ӭ, EventArgs ӭ)

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: cannot open act

Hello Ziggy,

Welcome to the Sage ACT! Online Community!


It may be that the SQL service is not started.  Here is an article with instructions: KB Article 28216


If the database is not physically located on your computer (a shared database), you will need to check the service on the computer hosting the database.

Greg Martin
Silver Contributor
Posts: 1,813
Country: USA

Re: cannot open act

Here is another article that may help.  Answer ID 14579

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