10-24-2013 09:49 PM
trying to install fresh from a download on a fresh PC.
selected install act!pro
get a screen saying "pending Microsoft Visual C++ 2010 Redistributable Package (x86)"
received error 1628 after just a few seconds
I downloaded and used the uninstall.exe for 64bit windows7
I completed a fully manual install
I verified that Microsoft Visual C++ 2010 Redistributable Package (x86) is already installed (looking at control panel's "programs and features".
I uninstalled Microsoft Visual C++ 2010 Redistributable Package (x86) and attempted the act v16 installation
I reinstalled Microsoft Visual C++ 2010 Redistributable Package (x86) and attempted the act v16 installation
same results in every case.
I found a technote about installing v16 that referred to Microsoft Visual C++ 2005 Redistributable Package (x86) SP1.
I installed that. Same result.
Perhaps v16 just isn't ready for prime-time. Or at least the installer isn't.
10-25-2013 01:36 AM
In some cases this error may be caused by the installation files from the install download being damaged. This can if you are installing from a download, not a CD. To attempt to resolve, you can delete the extracted install directory and original download then download it again. Re-boot your machine and delete any temp files by typing %temp% in "search programs and files" or in the Run area (Windows key + R)
I have seen other articles as well if you ggoogle the error and one states installing the x64 bit version as well from
But I would try downloading again first.
10-25-2013 05:01 AM
before your rep;ly, I had run ccleaner to clean up all temp files as well as the registry. I failed to mention that as one of my steps.
I followed the steps you recommended this morning, and hte problem is the same as before.
10-25-2013 05:42 AM
I suppose, but I would think there would be more complaints than just mine if that were the case. I keep forgetting every year when I try the new version of act why I have such disdain for the company (regardless of who owns it.)
10-25-2013 07:46 AM
Try right-clicking on the setup.exe file and run it as an administrator if you haven't tried that already.