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cannot access the ACT! Menu Option on the Microsoft Tool Bar

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Country: United States

cannot access the ACT! Menu Option on the Microsoft Tool Bar

[ Edited ]

ACT! 2009. I am trying to edit template letters and adding fieds to address.  I cannot access the ACT! Menu Option on the Microsoft Tool Bar.  I have done the Regedit routine that I found in the ACT! Knowledgebase and the LoadBehavior values are set to 3.  That does not solve it so that I can get to the Show Field List.  Hope someone can help.

Jim Bushnell

 

 

<Edited title after moving reply to own thread.>

Message Edited by dlunceford on 04-21-2009 08:51 AM
<Removed phone number. Should not put personal contact information on public forum.> 
Message Edited by ghollister on 04-23-2009 01:15 PM