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cannot UPDATE my act pro 2013 ?

Copper Super Contributor
Posts: 22
Country: Australia

cannot UPDATE my act pro 2013 ?

hey fellow ACTivists,


Just upgraded my hardware & have reinstalled my ACT & my data


  • 64 bit  windows 7 pro
  • ACT pro 2013  (ver 15.0.301.0)

everything is working fine , however when I click on ACT UPDATE ,   system tells me"


"You do not have permission to download the updates. You must be a windows administrator."


Well, I am the only user on this computer & i AM the administrator ?


I need to do this update,  so that I can resume  SYNCHING with a remote pc.


any ideas?


thanks in Advance

Russell from Sunny MelbourneSmiley Surprised


Silver Super Contributor
Posts: 2,342
Country: USA

Re: cannot UPDATE my act pro 2013 ?

When you start ACT! right click on it and select run as administrator.



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Stan Smith
ACT! Certified Consultant
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(205) 222-1661
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Platinum Elite Contributor
Posts: 6,867
Country: USA

Re: cannot UPDATE my act pro 2013 ?

Actually you're not running as the administrator unless you have disabled the User Access Control (UAC). this came in with Vista and contunues with Windows 7 and 8.

Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer