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can't view email folders in Act 11

New Member
Posts: 1
Country: United States

can't view email folders in Act 11

I am unable to view my email folders in act. When I hit the email icon, it creates a new mail window. I am running microsoft exchange for email with outlook 2007. Does anyone know how to correct this before I deploy in my environment?
Posts: 4,395
Country: USA

Re: can't view email folders in Act 11

[ Edited ]

There are two ways to integrate ACT! with Outlook.  You currently have Outlook set as the email program.  To view the folders, you'll need to open Outlook.  The other option is using ACT! email as the editor.  


To change this setting, go to Tools -> Preferences -> Email -> Email System Setup.  Go to step 4 of 7 and change the email editor there.



Message Edited by dlunceford on 09-16-2008 12:19 PM
Copper Contributor
Posts: 54
Country: United States

Re: can't view email folders in Act 11

I have the same problem - but have already set ACT as my email editor and have "Use Word to edit..." turned off in Outlook. When I click the "view email" button in ACT, a window opens with a new blank email. If it helps any,I'm also experiencing my ACT buttons in the Outlook program periodically disappearing.


Any help is greatly appreciated.