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can't to change record manager at remote database

New Member
Posts: 3
Country: Canada

can't to change record manager at remote database

using ACT! by Sage Premium 2010 Version 12.1.181.0, Hot Fix 1

I have just set up a new user as an administrator and they have synced successfully with server.

The " Contact Access" field is grayed out on the remote database and the drop down does not seem to exist.

When I log in as them on the main database the list is there and I am able to update the Record Manager through Contact Access. 

Not sure what is missing?? They have synced twice and nothing has changed is there a setting somewhere?

Bronze Elite Contributor
Posts: 2,546
Country: New_Zealand

Re: can't to change record manager at remote database

Is it simply that you are looking at a User record (a My Record). If you select a record that isn't a user record is it still the same? 

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


New Member
Posts: 3
Country: Canada

Re: can't to change record manager at remote database

The drop down list of Record managers is not available in the Contact Access on any contacts other than other users.

Bronze Elite Contributor
Posts: 2,546
Country: New_Zealand

Re: can't to change record manager at remote database

I suggest that you setup the ACT Demo database to sync and see if that exhibits the same behaviour.

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog