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can't open, error message

New Member
Posts: 2
Country: USA

can't open, error message

act error message.jpgHas anyone ever received this error message?  I have ACT 2011, and this is what I get when I try to open it.  I need to know how to retrieve my info since I can't even open it.  Thanks!

 

 

 

 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: can't open, error message

Hi cgsliner,

Our online Knowledgebase is a good place to search for particular error messages to find solutions.
Here's one that offers various solutions for this error:
http://kb.swiftpage.com/app/answers/detail/a_id/25865
New Member
Posts: 2
Country: USA

Re: can't open, error message

Hello.  I tried out these suggestions, but they are not helping.  What else do you recommend? 

Employee
Posts: 102
Country: United_Kingdom

Re: can't open, error message

 

Did you rename the whole ActData folder?

 

i.e. C:\Users\<USERNAME>\AppData\Roaming\ACT\ACT Data

 

You will have to run Task Manager and stop all Act Processes running. Bear in mind this will lose you any menu/toolbar customisations, preferences and will forget where your database is located, so you'll have to browse to it again.

 

Failing that, it may be worth repairing Microsoft .NET framework. If you run this file from your Act! installation DVD/Download:

 

dotNetFx35setup.exe

 

You should find it in the dependencies folder of the installation media. When you run it choose the repair option.