Community
Showing results for 
Search instead for 
Do you mean 
Reply

can't manually attach email on remote database

gdp
New Member
Posts: 32
Country: USA

can't manually attach email on remote database

[ Edited ]

Using Act Pro V17.2, Hotfix 2 on Windows 10 systems desktop and 2 remote databases.  On one remote DB, I open the Attach to Act Contacts Progress window, go to Not Attached Messages tab and then try to attach a message to an Act contact.  The popup window with the list of contact names doesn't popup.  There must be a setting somewhere but I sure can't find it.  Any help is greatly appreciated!

Administrator
Posts: 4,024
Country: United_Kingdom

Re: can't manually attach email on remote database

Hi gdp,

 

If you're still experiencing this problem, I would suggest running through the email system setup wizard again, making sure the correct database is selected (Tools > Preferences > E-mail & Outlook Sync > E-mail system Setup).

 

If the problem persists, could you try selecting an email in Outlook, then clicking the button shown below under the Add-ins tab. Does the contacts selection window open?

 

OUTLOOK_2017-06-19_11-49-11.png