Showing results for 
Search instead for 
Do you mean 

can't install v17 on windows 8.1 laptop

Master Commentator
Posts: 287
Country: USA

can't install v17 on windows 8.1 laptop

[ Edited ]



i tried to install v17 (not the trial version).


the first message i get is


 install msg1.jpg


i click install, it runs a little, then i get this error message

install error.jpg


i'm hoping someone can tell me how to fix this error.


before posting this message, i did try the solutions on this page


uac was not the problem. i did notice that the steps for this possible solution did not say which option to select.


i don't have anything symantec installed


already have 4.5 installed. i believe it is part of windows 8.1, but don't hold me ot that


pending file name registry - do not have the "pending key".



thank you