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can't install v17 on windows 8.1 laptop

Master Commentator
Posts: 287
Country: USA

can't install v17 on windows 8.1 laptop

[ Edited ]

hello,

 

i tried to install v17 (not the trial version).

 

the first message i get is

 

 install msg1.jpg

 

i click install, it runs a little, then i get this error message

install error.jpg

 


i'm hoping someone can tell me how to fix this error.

 

before posting this message, i did try the solutions on this page
http://kb.swiftpage.com/app/answers/detail/a_id/28734

 

uac was not the problem. i did notice that the steps for this possible solution did not say which option to select.

 

i don't have anything symantec installed

 

already have 4.5 installed. i believe it is part of windows 8.1, but don't hold me ot that

 

pending file name registry - do not have the "pending key".

 

 

thank you