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can't duplicate a contact

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gdp
New Member
Posts: 32
Country: USA
Accepted Solution

can't duplicate a contact

I'm trying to duplicate a contact on Act Ver 12 for Financial Proffesionals and get the error message "Value cannot be null." no matter if I try the primary fields or all.  Can someone tell me what that means and how to fix it?  Thanks!


Accepted Solutions
Solution
Accepted by gmartin (Platinum Super Contributor)
‎09-25-2015 03:20 AM
Nickel Super Contributor
Posts: 939
Country: USA

Re: can't duplicate a contact

Your login name to the database and the contact field on your My Record need to be the same. 

 

Example - Login name: jdoe and contact field on My Record: John Doe -- this will cause this issue.  Make both login and My Record = John Doe.

 

Quickly get to your My Record by going to LOOKUP > My Record.

Michael Matthews
Bridge Concepts, Inc.
Fort Worth, TX
www.bridgeconcepts.com

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Solution
Accepted by gmartin (Platinum Super Contributor)
‎09-25-2015 03:20 AM
Nickel Super Contributor
Posts: 939
Country: USA

Re: can't duplicate a contact

Your login name to the database and the contact field on your My Record need to be the same. 

 

Example - Login name: jdoe and contact field on My Record: John Doe -- this will cause this issue.  Make both login and My Record = John Doe.

 

Quickly get to your My Record by going to LOOKUP > My Record.

Michael Matthews
Bridge Concepts, Inc.
Fort Worth, TX
www.bridgeconcepts.com
gdp
New Member
Posts: 32
Country: USA

Re: can't duplicate a contact

Thanks! Worked like a charm but not obvious from the error.