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can not initialize email

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New Member
Posts: 1
Country: USA

Re: can not initialize email

User workstation with the same recurring error: "can not initialize email mail not sent" when clicking contact email address to open a blank email, typically after restarting Windows 10.

Clicking the Email button on the toolbar menu also results in "Object reference not set to an instance of an object."

 

Renamed normal.dotm and normalemail.dotm to .old and recreated when launching MS Word and MS Outlook.

 

The consistently successful workaround fix is to manually register the redemption.dll located in "c:\program files(x86)\ACT\Act for Windows" with regsvr32.exe (drag and drop dll onto the exe method), per the act! knowledgebase article(s).

 

Version of the redemption.dll downloaded: 5.11.0.4622

 

Is there a way to ensure this file stays registered?

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New Member
Posts: 6
Country: USA

Re: can not initialize email

Using Act! 21 desktop, Update 9, in Windows 10: Same problem with trying to write E-mail message-merge with Outlook (from template) not working. I did just try something that worked as a workaround. Instead of selecting Write / E-mail message (from template), I first selected Write / E-mail message. It opened the email correctly. I let that stay open; then went back and selected Write / E-mail message (from template) and the template merged and opened correctly. I then closed the first email and proceeded with my merged document. 

 

Act! is buggy! Period. I have been using it for years, and I can't believe there is no near-equal alternative on the market. 

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Copper Contributor
Posts: 6
Country: USA

Re: can not initialize email

I am having the same issues.  So frustrating...and I wholeheartedly agree about the amount of bugs in ACT.  It literally was working fine yesterday and I now have to deal with this (!).

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New Member
Posts: 6
Country: USA

Re: can not initialize email

WORK-AROUNDS:

 

I want to summarize some work-arounds I am using that help me use templates with 

 

Act! Pro Version 21.0.295.0, Update 9

Microsoft Office Home and Business 2019

Windows 10

 

1. In Act, select Write in top menu bar; then select "E-Mail Message", which is the first drop-down item. It will open your Outlook ready for you to send a message, or you will get an Act! error message like "The RPC Server is unavailable. (Exception from HRESULT: Ox800706fBSA" or you could get an Act! error message like "Object reference not set to an instance of an object."

 

1A. If you get an error similar to the above, simply close Outlook using the File/Exit. Leave Outlook closed, and try the above select E-Mail Message as described above in Act! again.It will automatically open the Outlook application and the Outlook window ready for you to send a message. Leave it set open, and return to Act!

 

1B. Now with the Outlook settilng open ready to send an email, as described above in 1A, ignore it and leave it open, while you return to Act! and use the 

Write from top menu bar; select the second drop-down "E-mail Message (from template)" and the template should open and work.

 

1C. Note, after you use the template per 1B above, Act! will give you an error message and freeze. To clear that up follow 1D below.

 

1D Use CTRL-ALT-DELETE, "Task Manager"; then select the Act! application from the window; then select "End Task" on the lower right to close Act!. The close out of Task Manager and reopen Act!.

 

SUMMARY: Closing Outlook and letting Act! open it with a pretend send email window setting open seems to clear up ACt! to use the template. Also, using CTRL-ALT-DELETE is useful for clearing Act! from freezing. 

 

I hope this helps with managing Act! bugs!

 

Good luck!

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Platinum Elite Contributor
Posts: 14,789
Country: Australia

Re: can not initialize email

Most of these issues are with Office and Redemption (tool developers used to make their code talk to Office) - not with Act!

After Microsoft provided their newer interface, Act! switched to that with 20.1 (which is why Office 2010 was dropped).
Office 2019 wasn't fully supported till Act! v21.1 because v21 was released before MS had completed Office 2019.

More info, here: https://help.act.com/hc/en-us/articles/360024251514