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can not initialize email

New Member
Posts: 1
Country: USA

Re: can not initialize email

User workstation with the same recurring error: "can not initialize email mail not sent" when clicking contact email address to open a blank email, typically after restarting Windows 10.

Clicking the Email button on the toolbar menu also results in "Object reference not set to an instance of an object."

 

Renamed normal.dotm and normalemail.dotm to .old and recreated when launching MS Word and MS Outlook.

 

The consistently successful workaround fix is to manually register the redemption.dll located in "c:\program files(x86)\ACT\Act for Windows" with regsvr32.exe (drag and drop dll onto the exe method), per the act! knowledgebase article(s).

 

Version of the redemption.dll downloaded: 5.11.0.4622

 

Is there a way to ensure this file stays registered?