03-04-2009 10:43 AM
Has anybody made the decision to switch back to ACT 6 from the newer relational data based versions ACT?
I move to ACT 11 about 90 days ago and am having big problems. ACT 11 is so slow we cannot use it when a customer calls us to place an order and I have a lot of alarms (600+) and can find no way to reschedule except one at a time which takes about 23 seconds for each. I had to add 2 GIG of RAM to my computers even to get ACT 11 up.
So before I make a move I want to hear from someone with similar experience. Any takers?
Thanks much, Glen in the Chicago suburbs.
03-04-2009 12:19 PM - edited 03-04-2009 12:21 PM
I'm no expert but
wow- 600+ alarms may be too many?
perhaps you can schedule Events instead of bogging down ACT! with all the alarms ? yes? no? maybe?
Or add a field such as a next contact date field, yes/no field and use that for knowing when to contact your folks next?
or Group them- You can even use ID/Status as a way of grouping sometimes?
Then you should see much more responsive ACT! ??
03-04-2009 01:16 PM
Thanks for your response.
Maybe I am unclear but when I talked of alarms, each one of them is really only based on or connected to an event, i.e. a phone call, meeting, etc.
I still have the problem of what how to reschedule my events.
Is it even possible to reschedule (not delete) multiple events in ACT 11?
03-04-2009 01:44 PM
This option may work for you? or not.
We use 3 date fields on our top/main screen view of each ACT! contact.
Date Created ( is a system field ).
LastContacted ( custom field ).
NextContact ( custom field ).
Keep in mind, you can rite mouse click and search virtually any ACT! field now. wow and yeah.
Every time we talk to someone, we update our two custom date fields above.
We also add a note as to what transpired and what is to occur on the next contact date.
So, rite mouse click on the Nextcontact date field and search for today's or tomorrows date, etc..
Then you will have a list of those contact's you are to interACT! with on that date.
Your notes will then tell you what action is required, etc..
You will prob have to manually make these updates to your 600 alarms.. yuk and boo.
Yes? no? maaybe?
Again there is the use of Group's and/or yes/no fields/indicators stuff.
or Schedule-Manage-Events such as: Quarterly Mailing, Anniversary, etc. Then use the ACT! Calendar to easily see those items.
Hope that helped. Cheers - FSB