.adt is not recognized as ACT template

[topdawg70]

When I try to access Edit template I go to the directory where my .adt files reside and ACT is only looking for ACT Word Processing Templates (*.tpl). 

When I try to access the list of word extensions to change what ACT is searching for the list is blank.

I have attempted the following steps: 

• verified that outlook is the primary mail editor
• verified that outlook  is using the correct database name
• attempted to convert from .tpl to .adt but ACT only gives me the option of .tpl

How do I get ACT to recognize .adt files as the default? 

[phillip]

Did you make sure Word is selected as the Default Word Processor?  Go to Tools/Preferences/Communication Tab to confirm.

[topdawg70]

I did not and that was the problem thank you very much 

[phillip]

Not a problem :-)

[ch1p]

Just a follow up note. We have noticed that on ACT upgrades and some patches the word processor often changes from Word back to ACT word processor. 

[topdawg70]

That seems to be what happened to me 

[Melville-Schellmann]

The ACT! setting for the Default Word processor changes from Word to ACTWP every time you log on to your ACT! on your ACT! server with an ACT! Admin. The reason is that normally there's no Office installed on your database server. ACT! checks that obviously, doesn't find Word  and updates the config for all users to ACTWP. The reason behind that is the sloppy implementation of the global update button in the communication settings TAB.