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.adt is not recognized as ACT template

New Member
Posts: 7
Country: USA

.adt is not recognized as ACT template

When I try to access Edit template I go to the directory where my .adt files reside and ACT is only looking for ACT Word Processing Templates (*.tpl). 

 

When I try to access the list of word extensions to change what ACT is searching for the list is blank.

 

I have attempted the following steps: 

 

  • verified that outlook is the primary mail editor
  • verified that outlook  is using the correct database name
  • attempted to convert from .tpl to .adt but ACT only gives me the option of .tpl

How do I get ACT to recognize .adt files as the default? 

Ed Keibler
ACT version 20
HP Envy 17M with 8 gig Ram and 500gb ssd
Nickel Contributor
Posts: 156
Country: USA

Re: .adt is not recognized as ACT template

Did you make sure Word is selected as the Default Word Processor?  Go to Tools/Preferences/Communication Tab to confirm.

Phillip R. Price
ACT! Certified Consultant
Automated Sales Tools, LLC
http://www.automatedsalestools.com
Phone: 1-866-915-9399
Highlighted
New Member
Posts: 7
Country: USA

Re: .adt is not recognized as ACT template

I did not and that was the problem thank you very much 

Ed Keibler
ACT version 20
HP Envy 17M with 8 gig Ram and 500gb ssd
Nickel Contributor
Posts: 156
Country: USA

Re: .adt is not recognized as ACT template

Not a problem :-)

Phillip R. Price
ACT! Certified Consultant
Automated Sales Tools, LLC
http://www.automatedsalestools.com
Phone: 1-866-915-9399
Silver Contributor
Posts: 1,784
Country: United_Kingdom

Re: .adt is not recognized as ACT template

Just a follow up note. We have noticed that on ACT upgrades and some patches the word processor often changes from Word back to ACT word processor. 

New Member
Posts: 7
Country: USA

Re: .adt is not recognized as ACT template

That seems to be what happened to me 

Ed Keibler
ACT version 20
HP Envy 17M with 8 gig Ram and 500gb ssd
Nickel Super Contributor
Posts: 443
Country: Germany

Re: .adt is not recognized as ACT template

[ Edited ]

The ACT! setting for the Default Word processor changes from Word to ACTWP every time you log on to your ACT! on your ACT! server with an ACT! Admin. The reason is that normally there's no Office installed on your database server. ACT! checks that obviously, doesn't find Word  and updates the config for all users to ACTWP. The reason behind that is the sloppy implementation of the global update button in the communication settings TAB.

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de