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act version 10 and email integration

Avid Listener
Posts: 49
Country: aus

act version 10 and email integration

hi all

 

have a couple of issues

 

1) act version 10.01 and office 2007

 

no integration issues

 

can see act in outlook

 

add-ins are there

 

but when tried to write a letter

 

error :

"please ensure both act and outlook are run with administrative privileges"

followed by

" the information store could not open "

tested it on demo - same error

on act email error : act email has encountered a problem

when tried to register the redemption.dll - error : the module redemption.dll failed to load

make sure the binary is stored at specific path or debug ...."

please advise

 

 

2) act 10.02 and outlook 2003 sp3 update

 

integration problems with the address book

 

error : the act address book is not properly configured or the database is locked

 

when tried to test it on demo

 

it still references to original database

 

tried completely removing

 

re adding the address book

 

unticking and ticking on act- extensions

 

when outlook is opened on its own after deleting the address book

 

it comes up with the above error

 

"the act address book is not configured ....................."

 

registered the redemption.dll thru cmd

 

but no use

 

any suggestions greatly appreciated asap pls

 

 

Copper Contributor
Posts: 172
Country: USA

Re: act version 10 and email integration

I have the same problem - (Im running Vista) ACT 10.01 and Outlook 2007 ---- ACT asks me to make sure I have "run as administrator privelges" (in both ACT and Outlook -- (which I belive I do)

How do I resolve this ???

 

Copper Super Contributor
Posts: 54
Country: Canada

Re: act version 10 and email integration

 

Windows Vista has tighter security built into the OS. Even though you may have adminitrator rights, it may not be enabled when running a program. In order to run Act in administrator mode, right click on your program and choose the "Run as Administrator" Option.

 

Hope this helps.

 

 

Michael Kadlec
Act! Certified Consultant
Corelogix Corporation
Avid Listener
Posts: 49
Country: aus

Re: act version 10 and email integration

hi michael

 

logged in admin

 

and running act as administrator as well

 

uac is turned off

 

 

Copper Contributor
Posts: 172
Country: USA

Re: act version 10 and Outlook email

I have ACT running as Admin ... I dont see an option to run Outook (2007) as admin... although I am logged onto the PC as Admin

(again I am running Vista - ACT 10.09 Prem and Outlook 2007) ---

When trying to Email from Act....an error message

"please ensure both act and outlook are run with administrative privileges" occurs

 

What a Mystery.....this is - I have had the ACT & Outlook working fine a few days ago, then ran into this problem yesterday, and still not working this morning......right now as I test the email while I write this post --- Abra-ca-dabra  ---- the email is working fine with no error message.... 

 

The Question is -- will this problem re-occur, and how do I avoid that.... 

 

All help is appreciated.....

Copper Contributor
Posts: 172
Country: USA

Re: act version 10 and Outlook email

My issuse is intermitant....yesterday many times when I tried to email (Outlook 2007) it 'hung' and then came up with the admin error......then sometimes it would work perfectly.....sometimes I would close outlook and the message comes up perfectly....then I go to re-open Outlook and it hangs and never opens.......

 

Anyone experience this or have a cure???