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act outlook addin inactive

New Member
Posts: 2
Country: USA

act outlook addin inactive

Environment:

  • Windows 10 pro
  • MS Office 365
  • ACT pro V18.0.501.0, Update 6

Issue: Recently upgraded to ACT V18; Windows 10 and Office 365.  Initial set up of outlook went smoothly including ACT ADDins.  Today ADDins disappeared and are showing inactive.  Any ideas on how to get them working again?

 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: act outlook addin inactive

Hi Auggie,

We have a Knowledgebase article that covers a variety of reasons why the Act icons may have disappeared from Outlook.
http://kb.act.com/app/answers/detail/a_id/23022

The section in particular to look for is "The Act! Add-in is disabled or not configured to load in Outlook". If this does not resolve the issue, I would suggest working though the solutions in order.
New Member
Posts: 2
Country: USA

Re: act outlook addin inactive

Hi Gary,

 

Thanks for the response.  I had seen the article but decided to contact phone support because we are windows 10 - ACT v18 and it didn't seem like those fixes fit our environment - and I'm glad I did.  Here is the fix:

 

Run ACT as Administrator

Run Outlook as Administrator

 

Easy fix but hard answer to find...

Administrator
Posts: 4,024
Country: United_Kingdom

Re: act outlook addin inactive

Thanks for updating us, I'll flag the KB article to be updated for more recent versions of Act and Windows.
Glad you were able to get this sorted.