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act! 10 crashing randomly

New Member
Posts: 4
Country: United Kingdom

act! 10 crashing randomly

hi there,

 

we have 3 licenses for act for 3 seperate pcs. 2 work fine all the time. but there is just the 1 user that has problems. when in act and outlook the pc crashes randomly. can anyone help please?

 

Thanks in advance.

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: act! 10 crashing randomly

What is the exact version of ACT! 10 and what are the specs and version of Windows on the problem system?
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 4
Country: United Kingdom

Re: act! 10 crashing randomly

hi thanks for your reply. it is windows xp sp3 and act version 10.0.0.237 with hotfix 1
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: act! 10 crashing randomly

Home or Pro version of Windows and RAM on the problem system? Regardless, 10.0.0 and 10.0.1 version of ACT! uncovered a file handles bug in the Microsoft .NET framework. Try updating the .NET framework and definitely update you systems to ACT! 10.0.3. Changes were made in the way ACT! was installed that minimized the file handles bug.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 4
Country: United Kingdom

Re: act! 10 crashing randomly

it is windows pro

 

2gb ram

 

how do you upgrade act?

 

is that .net on the pc or the server?

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: act! 10 crashing randomly


castigers99 wrote:

it is windows pro Good

 

2gb ram Good

 

how do you upgrade act? Down load from http://www.act.com/support/updates/index.cfm? You will need to log in.

 

is that .net on the pc or the server? All installations of the ACT! program.


 

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129