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Y/N Field Available In Contact Layout But Grayed Out In Contact Detail View

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Bronze Contributor
Posts: 1,394
Country: USA
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Y/N Field Available In Contact Layout But Grayed Out In Contact Detail View

To start a new campaign, a number of Y/N fields are needed. 

 

Using the contact design layout editor, I was able to place 6 Y/N fields from the available list of Y/N fields. 

 

However, two of the fields were grayed out in the active contact detail view.  And they were not even listed in the fields editor for contacts, companies, groups, opportunities or products fields list.

 

After they were deleted from the contacts layout view, they did not appear in the define fields list but were available once again in the Y/N Available Fields list back in the editor. 

 

Obviously, I can work around this, but on the surface this appears to be an anomaly.  Any comments?

 

John Purdy
ACT! Premium 2016 (V. 18)
Dell XPS Ultrabook with 4GB, Win 10 Pro, & Office 365, 32bit

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Accepted by topic author jnpurdy
‎09-25-2015 03:20 AM
Copper Elite Contributor
Posts: 107
Country: United States

Re: Y/N Field Available In Contact Layout But Grayed Out In Contact Detail View

John, I'm going to guess that those 2 fields are the "Is Imported" and "Is User" field.  Those are systems fields and although they can be added to the layout you can't click them like you can user-defined yes no fields.

Karen Fredricks
Tech Benders
561-470-5450

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Solution
Accepted by topic author jnpurdy
‎09-25-2015 03:20 AM
Copper Elite Contributor
Posts: 107
Country: United States

Re: Y/N Field Available In Contact Layout But Grayed Out In Contact Detail View

John, I'm going to guess that those 2 fields are the "Is Imported" and "Is User" field.  Those are systems fields and although they can be added to the layout you can't click them like you can user-defined yes no fields.

Karen Fredricks
Tech Benders
561-470-5450