01-14-2012 02:37 PM
I'd greatly appreciate help from Sage or Community:
Upgraded to ACT! Pro 2012 a while back and all was OK.
Yesterday, updated as directed to latest release (18.104.22.168) and all seemed OK. When opening database, began automatic conversion, and that appeared to complete OK as well.
The went to open database and crashed with BSOD:
This happens whenever I try to open a database, any database, even if I create a new one.
Any ideas what changed between 2012 Pro's initial release and this update???
01-16-2012 07:42 AM
Welcome to the Sage ACT! Online Community!
I haven't heard of this situation before, but here are steps I would use to troubleshoot it:
1. Restart computer in 'Selective Startup' to ensure there isn't a conflict with other software (such as anti-virus). Here is an article with instructions: KB Article 14173
2. If opening the database in Selective Startup is successful, use the following article to add exceptions to your anti-virus software: KB Article 25125
3. If that does not resolve the issue, uninstall ACT! (do not uninstall SQL) and re-install with fully updated installation files (including sp1). See your Private Notes for a link to download the installation files.
01-16-2012 07:56 AM
Thanks for the info. I'm now experiencing intermittent crashes - sometimes it works and sometimes crashes, but always (and only) upon opening database. I'll try your recommended steps the next time it fails.
04-12-2012 05:59 AM
I actually tracked Tom down and his solution also worked for me. In case anyone else is suffereing here is what I did and it is now working.
All that being said, I’m not sure which actions actually corrected the problem since I performed them all at once. The SQL uninstall ideas came from the original poster, the .net framework was my addition from looking that the memdump logs.
I cannot say if this will have any effect on other programs you may be running that use SQL. I can tell you it fixed ACT. I did spend hours on the phone with a very nice ACT Technical Support Agent before to no avail.
If Sage is monitoring post - Ticket #8001835137 can be closed and please reference this post.
04-12-2012 06:21 AM
04-12-2012 07:04 AM
I wanted to provide an additional update as a cautionary notice.
I updated ACT! 2012 to the newest version and when I reopened the database, it had to convert it.
After the database conversition completed successfully, BSOD returned upon opening the database. I am going to try and reinstall the .net framework only and see if that works. If not, I will uninstall SQL, .net framework and ACT and try again and NOT update ACT.
It appears to me that maybe the update corrupts the .net framework?
04-12-2012 07:26 AM
I repaired the .net framework v3.5 sp1 to its original state and the database opened again.
Final thought is the database conversion is some how corrupting the .net framework. My only guess...