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Wrong User Name and Administrator Name

New Member
Posts: 2
Country: USA

Wrong User Name and Administrator Name

Hello, I recently purchased this software and while in the process of adding my contacts, somehow one of my contacts became a "user" and is showing up as my "administrator"??? I am the only one accessing this database. I have no idea how this happened or how to fix it. Please help. Thanks!

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Wrong User Name and Administrator Name

Hello asheasley,

Welcome to the Sage ACT! Community. More than likely, you unintentinally typed this contact's information over your own user record. You can verify this by going to menu and clicking Lookup > My Record. If that contact record comes up, then this is what happened. To correct this, you will need to edit the contact with your information. Before you do this, you can duplicate the contact so you will not lose their information. Please KB Article 13536 for more information.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 2
Country: USA

Re: Wrong User Name and Administrator Name

Thanks Greg - that fixed it!!