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Word processor keeps crashing after sending mail (version 10.0.3.182)

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xps
New Member
Posts: 4
Country: Netherlands
Accepted Solution

Word processor keeps crashing after sending mail (version 10.0.3.182)

After I updated Act to version ACT! by Sage Premium 2008 (10.0) (ST Edition) Version 10.0.3.182 today, I get problems with sending mails through outlook.

I have set Word as a standard mail processor, but it returns with an error after every mail I send (see picture).

Outlook does send the mail, but I really want to get rid of the anoying message.

 

http://img401.imageshack.us/my.php?image=sshot200807291fk4.jpg 

 

Any help would be highly appreciated.

 

Erik


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Solution
Accepted by topic author xps
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Word processor keeps crashing after sending mail (version 10.0.3.182)

It seems the issue may be a problem with MS Word.  Try running a detect & repair in Word.

- Close all programs except Word on your machine

- Go to Word menu and click Help/Detect & Repair

**You may be required to insert your MS Office CD to perform this task

- Reboot computer when the process is done

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

View solution in original post


All Replies
Solution
Accepted by topic author xps
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Word processor keeps crashing after sending mail (version 10.0.3.182)

It seems the issue may be a problem with MS Word.  Try running a detect & repair in Word.

- Close all programs except Word on your machine

- Go to Word menu and click Help/Detect & Repair

**You may be required to insert your MS Office CD to perform this task

- Reboot computer when the process is done

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

xps
New Member
Posts: 4
Country: Netherlands

Re: Word processor keeps crashing after sending mail (version 10.0.3.182)

Thank you ghollister for pointing me in the right direction.

Found that the problem was in the "normal.dot" which has been reset after the help&repair function of MS Word.

 

Problem seems to be solved.